Return and Replacement Policy
Leema Mobiles India Pvt. Ltd.
At Leema Mobiles India Pvt. Ltd., we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied with your product, our return and replacement policy is designed to provide you with a hassle-free process.
Corporate Office:
2nd Floor, SCO 18, Sector 12A, Gurgaon, Haryana – 122001
Contact Information:
- Email: info@leemasmart.com
- Toll-Free Number: 1800 102 84 53
Return and Replacement Policy
Eligibility for Returns and Replacements
- Time Frame: Products can be returned or replaced within 15 days from the date of delivery.
- Condition: Items must be unused, undamaged, and in their original packaging with all tags, manuals, and accessories intact.
- Proof of Purchase: A valid receipt or proof of purchase is required to process any returns or replacements.
Non-Returnable Items
- Items marked as non-returnable in the product description.
- Products that are damaged due to misuse, mishandling, or improper installation.
- Items with tampered or missing serial numbers.
How to Initiate a Return or Replacement
- Contact Customer Support:
- Call our toll-free number: 1800 102 84 53
- Email us at: info@leemasmart.com
- Provide your order details, reason for return or replacement, and any supporting evidence (such as photographs of the product).
- Approval and Pickup:
- Our customer support team will review your request and approve the return or replacement if it meets our policy criteria.
- Once approved, we will arrange for a pickup of the item from your address.
- Inspection and Processing:
- After we receive the returned item, our quality assurance team will inspect it.
- If the item passes the inspection, we will process the replacement or initiate a refund to your original payment method within 7-10 business days.
Refunds
- Processing Time: Refunds will be processed within 7-10 business days after the returned item passes inspection.
- Method: Refunds will be credited to the original payment method used during the purchase.
- Partial Refunds: In cases where only a part of the order is returned, refunds will be processed for the returned items only.
Replacement
- Availability: Replacement will be provided for the same product or a similar product of equal value if the original item is out of stock.
- Processing Time: Replacements will be processed and shipped within 7-10 business days after the returned item passes inspection.
Shipping Costs
- Returns: If the return is due to a defect or an error on our part, we will cover the shipping costs. For other reasons, customers are responsible for return shipping charges.
- Replacements: Shipping costs for replacements due to defects or errors on our part will be covered by us.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support immediately. We will arrange for a prompt replacement or refund.
Customer Support
For any queries or assistance regarding returns and replacements, please contact our customer support team:
- Phone: 1800 102 84 53
- Email: info@leemasmart.com
- Working Hours: Monday to Friday, 9:00 AM to 6:00 PM
Conclusion
At Leema Mobiles India Pvt. Ltd., your satisfaction is our priority. We strive to provide quality products and excellent customer service. Our return and replacement policy is designed to offer you peace of mind and a seamless shopping experience. Thank you for choosing Leema Mobiles India Pvt. Ltd. for your TV, smartwatch, and accessory needs.
For any further queries or assistance, please do not hesitate to reach out to us.